365com's Privacy Policy –
Your Data Is Completely Secure

01 Introduction & Applicability

365com is an online gaming and entertainment platform serving players in Bangladesh and beyond. We take your privacy seriously and are committed to protecting your personal information.

This privacy policy applies to the 365com.fun website, mobile app, and all associated services. By using our services, you are considered to have accepted the terms of this policy.

02 What Information We Collect

When you open an account and use our services at 365com, we collect certain necessary information. This data is essential for managing your account, ensuring security, and delivering a better experience.

We only collect information that is necessary. No unnecessary personal data is ever requested.

03 How Your Data Is Used

365com uses the information it collects for the following purposes. Each purpose is directly tied to improving the quality of service you receive.

• For creating, managing, and verifying your account.
• To securely process deposit and withdrawal transactions.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve complaints.
• To meet legal obligations and satisfy the requirements of regulatory bodies.
• To improve platform functionality and resolve technical issues.
• To monitor responsible gaming and implement protective measures.
• To create a personalized experience tailored to your preferences.

04 Data Sharing & Disclosure

365com may share your personal information with certain parties in very limited circumstances and under strict conditions. Those situations are detailed below:

• Payment Providers: Payment gateways such as bKash and Nagad receive the necessary transaction data to process deposits and withdrawals. They operate under their own privacy policies.
• Legal Authorities: Information may be disclosed in response to a valid order from a court, law enforcement agency, or regulatory authority.
• Technology Providers: Cloud hosting or security providers may access limited data, but they are bound by strict confidentiality agreements.
• Company Restructuring: Data may be transferred in the event of a business merger or acquisition, but this policy will remain in effect.

Your personal information is not shared with any third parties beyond those listed above.

05 Cookies & Tracking Technologies

365com uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Helps analyze which sections of the site are used most.
• Functionality Cookies: Used to remember your language preferences and settings.
• Local Storage: To save game progress and preferences.

You can disable cookies from your browser settings, though doing so may limit certain features on the site.

06 Data Security Measures

365com follows the highest industry standards to keep your information secure. Our security framework operates across multiple layers of protection.

• 256-bit SSL/TLS encryption – applied to all data transmissions.
• AES-256 encryption – applied to sensitive data stored in our databases.
• Two-factor authentication (2FA) - to secure account access.
• 24/7 Security Monitoring – to detect unusual activity.
• Regular security audits conducted by third-party experts.
• Penetration testing to identify system vulnerabilities.

07 Data Retention Period

365com retains your information only for as long as necessary. Once that purpose is fulfilled, it is securely deleted or anonymized.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, certain data is typically retained for up to 5 years in line with legal obligations.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Marketing Data: Deleted immediately upon withdrawal of consent.

After the specified period, data is automatically deleted or anonymized so that individuals can no longer be identified.

08 Your Rights

Under the 365com Privacy Policy, you are entitled to the following rights. Contact our support team to exercise any of them.

09 Protection of Minors' Data

365com strictly does not collect information from individuals under 18 and will refuse to provide services to anyone below that age.

• Age verification is carried out at the time of registration.
• Any account identified as belonging to a minor is immediately suspended.
• Any data collected is deleted immediately.
• Parents or guardians who have concerns are welcome to contact our support team.

10 International Data Transfers

365com is an international platform. Your data may be stored on servers outside Bangladesh. In such cases, we ensure that:

• Data is only transferred to countries with adequate data protection laws in place.
• All servers are operated in accordance with the highest security standards.
• Encryption is maintained even during international transfers.
• Strict agreements are in place with all third-party data processors.

11 Privacy Policy Updates

365com reserves the right to update this privacy policy at any time. For significant changes, we will:

• The new effective date will be posted on this page.
• A summary of the changes will be sent to your registered email.
• A notification will be displayed when you access the platform.

If you do not agree to the updated policy, you may request to close your account. Continued use of the service after changes take effect will be considered acceptance of the new policy.

12 Contact & Complaints

For any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: directly from within the platform.
• Response Time: typically within 24 hours.